Thanks for purchasing our products at Dorniel Store operated by Dorniel LLC. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.
All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, in original packing.
To return an item, please contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and RMA reference number, and mail your return the following address:
5729 Lebanon Road,
Frisco, TEXAS 75034, USA.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a track-able method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
If you have any questions concerning our return policy, please contact us at: 469-598-0000 | firstname.lastname@example.org